Privacy Policy

1 Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by kno86 ("we", "us", "our") in connection with the operation of the kno86 online betting platform accessible at https://kno86.asia ("Platform"). It governs the relationship between kno86 and any individual ("you", "Member", "User") who visits, registers on, or otherwise interacts with the Platform.

kno86 is the data controller responsible for your personal information. We handle all data processing activities in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability. We are committed to maintaining the highest standards of data security to protect our Members across Indonesia — from Jakarta and Surabaya to Medan, Bandung, Bali, and beyond.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the binding agreement between you and kno86.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

3 Data We Collect

kno86 collects personal data that is necessary, adequate, and relevant to the purposes described in this Policy. The categories of data we collect include:

3.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth (to verify the 21+ age requirement);
• Residential address, city, and province (e.g., DKI Jakarta, Jawa Barat, Bali);
• Email address and mobile phone number;
• Government-issued photo ID (KTP — Kartu Tanda Penduduk, passport, or SIM) submitted during KYC verification.

3.2 Financial Data

• Bank account details for deposit and withdrawal processing (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI);
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used for transactions;
• Transaction history including deposit amounts, withdrawal requests, and bonus credits;
• Betting and gaming activity records, including wager values, outcomes, and balance movements.

3.3 Technical & Usage Data

• IP address and approximate geographic location derived from IP;
• Browser type and version, operating system, and device type;
• Session timestamps, pages visited, features accessed, and click-path data;
• Cookie identifiers and locally stored session tokens.

3.4 Communications Data

• Records of live chat, email, and support ticket interactions with the kno86 customer support team;
• Survey responses and feedback submissions where voluntarily provided.

3.5 Responsible Gaming Data

• Deposit limits, session time preferences, cool-off periods, and self-exclusion requests submitted by the Member;
• Problem gambling risk indicators assessed in accordance with our Responsible Gaming Policy.

4 How We Collect Data

kno86 collects personal data through the following channels:

• Direct submission: when you complete the registration form, submit KYC documents, contact our support team, or update your account profile;
• Automated collection: through cookies, server logs, and analytics tools as you navigate the Platform — see Section 9 for full details;
• Payment processors: transaction confirmation data is returned to kno86 by our payment partners including bank transfer gateways and e-wallet providers;
• Third-party identity verification providers: during the KYC process, a specialized verification partner may process your identity documents on our behalf and return a verification result to kno86;
• Game providers: certified studios such as Pragmatic Play, Evolution Gaming, and Spribe return game result and RTP data to kno86 for account crediting, auditing, and dispute resolution.

5 Purpose & Legal Basis for Processing

kno86 processes your personal data only where a valid legal basis exists. The following table summarizes our primary processing activities, their purposes, and the corresponding legal bases:

6 Data Sharing

6.1 Third-Party Data Processors

kno86 shares personal data with carefully selected third-party processors who act strictly on our documented instructions and are bound by confidentiality obligations. These processors include:

• Payment processors and banking partners — to facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja;
• Identity verification providers — to conduct KYC checks and document authentication on our behalf;
• Cloud infrastructure and hosting providers — to store Platform data securely in professionally managed data centers;
• Game content studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe, to deliver game sessions and return outcome data;
• Fraud detection and analytics vendors — to identify suspicious activity patterns and maintain Platform integrity;
• Customer support platform providers — to manage live chat and ticketing systems used by our 24/7 support team.

6.2 Legal Disclosures

kno86 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory directive. We will, where legally permissible, notify you of any such disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of kno86's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and ensure the receiving entity commits to data protection standards no less protective than those in this Policy.

6.4 No Sale of Personal Data

kno86 does not sell, rent, or otherwise commercially exploit your personal data to any third party for their own marketing or advertising purposes. Any data sharing arrangement is governed by a formal data processing agreement and is limited to the purposes described in this Policy.

7 Data Retention

kno86 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention schedule is as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures. Where data must be retained for legal compliance beyond the periods above, it is archived with restricted access.

8 Data Security

kno86 implements a layered security architecture designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the Platform;
• AES-256 encryption at rest for sensitive personal and financial data stored on our servers;
• Multi-factor authentication options available to Members for account access;
• Role-based access controls ensuring that kno86 staff can access only the data necessary to perform their specific job functions;
• Continuous network monitoring and intrusion detection systems operating around the clock;
• Regular penetration testing and independent security audits conducted by certified third-party specialists;
• Segregated storage of financial data from general account and usage data.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as absolutely secure. In the event of a data breach that poses a risk to your rights, kno86 will notify affected Members and relevant authorities in accordance with applicable data breach notification obligations.

9 Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small data files placed on your device when you visit the kno86 Platform. They enable the Platform to recognize your device across sessions, store your preferences, maintain your logged-in status, and collect analytical data about Platform usage.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can control cookie preferences through your browser settings. Disabling non-essential cookies may limit certain Platform features, such as personalized promotions and remembered session preferences. Strictly necessary cookies cannot be disabled without preventing core Platform functionality from operating correctly.

10 Your Data Rights

As a Member of the kno86 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receipt.

11 Minors' Privacy

The kno86 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to an individual below this age threshold, we will immediately suspend the account, delete the associated personal data to the extent legally permissible, and void any transactions and balances associated with that account.

If you believe that a minor has registered an account on the kno86 Platform, please report this immediately to [email protected] so that we can take prompt remedial action.

12 Third-Party Links & Integrations

The kno86 Platform may reference or integrate third-party services — including game studios, payment providers, and sports data feeds — whose own privacy policies govern the collection and use of any data processed by those third parties directly. kno86 is not responsible for the privacy practices of any third-party service and encourages Members to review the privacy policies of any third-party platforms they interact with independently of the kno86 Platform.

Any link or reference within the kno86 Platform to a third-party brand name (including bank names such as BCA or Mandiri, or e-wallet brands such as OVO and DANA) is for informational purposes only and does not imply any endorsement of, or responsibility for, the privacy practices of those organizations.

13 Cross-Border Data Transfers

As a globally operated platform serving Members primarily in Indonesia, kno86 may transfer personal data to servers or processors located outside Indonesia, including in jurisdictions where data protection laws may differ from those applicable locally. In all such cases, kno86 ensures that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses or equivalent data transfer mechanisms binding the receiving entity to data protection obligations no less stringent than those in this Policy;
• Restriction of transferred data to the minimum necessary for the relevant processing purpose;
• Regular review of cross-border data transfer arrangements to ensure continued adequacy of protection.

By registering an account and using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia as described in this section, subject to the safeguards outlined above.

14 Policy Amendments

kno86 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will notify registered Members via email to the address on file and display a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this Policy reflects the date on which the current version came into force. We encourage you to review this Policy periodically. Continued use of the Platform following any amendment constitutes acceptance of the revised terms. If you do not agree with any update to this Policy, you must cease using the Platform and may request account closure by contacting our support team.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kno86 handles your personal data, please contact our Data Protection Officer (DPO) using the following details:

• Email: [email protected] — use subject line "Privacy / DPO Request"
• Response time: We aim to acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 calendar days
• Support availability: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Independence Day (17 August)